Our team is committed to providing the highest standard of care and ensuring patients are seen as promptly as possible. Appointments are reserved exclusively for you, and many procedures require dedicated clinical time and staffing.

A minimum of 2 business days’ notice is required to cancel or reschedule an appointment. Deposits are required to secure surgical bookings. Failure to attend without notice may incur a fee and require prepayment for future appointments.

We understand that emergencies can occur and will consider exceptional circumstances at our discretion.

We appreciate your cooperation and respect for our clinical team and other patients awaiting care.

Our team respects your right to privacy. We realise that it is important that you understand the purpose for which we collect details about your health as well as how this information is used, and to whom this information might be disclosed. Our Privacy Policy is in accordance with the Privacy Act 2000.

The policy of our team is to follow these procedures:

1. The information collected will be used for the purpose of providing treatment to you. Personal information such as your name, address and health insurance details will be used for the purpose of addressing accounts to you as well as processing payments and writing to you about any issues affecting your treatment.

2. Your patient history, treatment records, x-rays and other material relevant to your treatment will be kept here. You may inspect or request copies of your treatment records at any time or seek an explanation from your clinician. If you want copies or a written summary, a fee will apply.

3. We may disclose your health information to other health care professionals or request the information from them if, in our judgement, it is necessary for your treatment. Disclosure of your personal details will be limited as much as possible.

4. We may also use parts of your health information for research purposes, in study groups or at seminars, as this may provide benefit to other patients. Your personal identity will not be disclosed.

You can be assured that your health information will be treated with the utmost confidentiality. Disclosure will not be made to any person not involved in your treatment or the administration of our practices without your prior consent.